VIVITSU | HELP

Step 1: Have you installed the Safeguard Viewer?

Steps to installing the viewer in Windows

Click here to download the viewer.
Select one of the above downloads (choose the EXE unless there is a technical reason not to).
Choose ‘Save’ to download to your desktop.
Right-click on the program and select ‘Run As Administrator’ to start the installation process.

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Steps to activate/register the license in windows

Go to the ‘Your License’ section of the email that was sent to you. This email would have been sent by Vivitsu. Download the license and open it in the Safeguard Viewer.

If you haven’t received the email, follow these steps:

i. Go to www.thevivitsu.com and log in with your phone number.
ii. Click on “Dashboard” on the header.

iii. Under the section of how to view your soft copies, Click on the button “Click here” if you haven’t received your license on mail.

iv. Your license will get downloaded in “.llv” format.

Click on the ‘Your Name License’ link and select ‘Open with Safeguard Viewer’.
A message dialog will confirm successful registration.

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Steps to download secured PDF file in windows

Log in to Vivitsu and go to the “Dashboard” section (See Step 2 on how to access your Vivitsu’s Dashboard).
Click on the cloud icon to download all your files.

Download your files from the Vivistu’s Dashboard.

Double-click on a .pdc file.
The protected document (PDC file) will then open in the Windows Viewer as shown below.

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Step 1: Have you installed the Safeguard Viewer?

Steps to installing the viewer in Android

Make sure your Operating system has installed all the latest updates.
Install Safeguard Viewer by downloading it from Google Play Store (search for Lock lizard), or click here: https://play.google.com/store/apps/details?id=com.locklizard.pdcviewer
Once installed, press the Open button and ALLOW Safeguard Viewer to access media and files on your device.
A new app icon, Safeguard Viewer, will display on the home screen.

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Steps to activate/register the license in Android

(1) Go to the ‘Your License’ section of the email that was sent to you. This email would have been sent by Vivitsu. Download the license and open it in the Safeguard Viewer.

If you haven’t received the email, follow these steps:

i. Go to www.thevivitsu.com and log in with your phone number.
ii. Click on 3 parallel lines on the header.

iii. Click on Dashboard.

iv. Under the section of how to view your soft copies, Click on the button “Click here” if you haven’t received your license on mail.

v. Your license will get downloaded in “.llv” format.

Select Import file and go to downloads and select your “.llv” file.

Click on the llv file in the Safeguard Viewer Downloads folder.

A message will confirm successful registration.

Once registered, the license is greyed in the library to show it has been activated. Please note: If you download the license multiple times then check the file name. The file name should only be “(Your Name).llv”. If it is “(Your Name).llv (1)” Then rename the file and remove “(1)”. There should be nothing after the “.llv”.

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Steps to download secured PDF file in Android

Log in to Vivitsu and go to the “Dashboard” section (See Step 2 on how to access your Vivitsu’s Dashboard)
Click on the cloud icon to download all your files.

Download your files from the Vivistu’s Dashboard.

Go to Safegaurd Viewer app and import documents.

Select Import file and go to downloads and select all the files that you have downloaded.

You will then see a notification like this.

Click on the .pdc document to open it. The protected document (PDC file) will open in the Viewer as shown below.

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Step 1: Have you installed the Safeguard Viewer?

Steps to installing the viewer in Mac

Download the viewer from this link https://downloads.locklizard.com/PDCViewerSetupOSX.zip?v=2583
Log on to your computer as an Administrator with full privileges.
Check your security settings are adequate to run the installation application. To do this, click on the Apple icon and then ‘System Preferences’. Select the ‘Security & Privacy’ icon. Click on the ‘Padlock’ icon on the bottom left of the window and enter your Mac credentials (username and password) in order to change your security settings. Select ‘Allow applications downloaded from: Mac App Store and identified developers’ and then confirm this.
Double-click on “PDCViewerSetup.pkg” to start the installation process. Once installed the Viewer software is available from the Applications folder.

If you are using OSX Mojave go to System Preferences > Security & Privacy pane > Privacy tab, and in the left list select Full Disk Access, then in the right list add and allow Safeguard Viewer.

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Steps to activate/register the license in Mac

Stay logged on as an Administrator.
Go to the ‘Your License’ section of the email that was sent to you. This email would have been sent by Vivitsu. Download the license and open it in the Safeguard Viewer.

If you haven’t received the email, follow these steps:

i. Go to www.thevivitsu.com and log in with your phone number.
ii. Click on “Dashboard” on the header.

iii. Under the section of how to view your soft copies, Click on the button “Click here” if you haven’t received your license on mail.

iv. Your license will get downloaded in “.llv” format.

Click on the ‘Your Name License’ link and select ‘Open with Safeguard Viewer’.
A message dialog will confirm successful registration.

Visit Our Knowledge Base for more Information

Steps to download secured PDF file in Mac

Log in to Vivitsu and go to the “Dashboard” section (See Step 2 on how to access your Vivitsu’s Dashboard)
Click on the cloud icon to download all your files.

Download your files from the Vivistu’s Dashboard.

Double-click on a .pdc file.
The protected document (PDC file) will then open in the Windows Viewer as shown below.

Visit Our Knowledge Base for more Information

Step 1: Have you installed the Safeguard Viewer?

Steps to installing the viewer in iOS

Make sure your Operating system has installed all the latest updates.
Install PDC Viewer by downloading it from the Apple App Store (search for Locklizard), or click Apple Store Link.
Once the application has installed, a new app icon, PDC Viewer, will display on the Home screen.

Visit Our Knowledge Base for more Information

Steps to activate/register the license in iOS

Go to the ‘Your License’ section of the email that was sent to you. This email would have been sent by Vivitsu. Download the license and open it in the Safeguard Viewer.

If you haven’t received the email, follow these steps:

i. Go to www.thevivitsu.com and log in with your phone number.
ii. Click on 3 parallel lines on the header.

iii. Click on Dashboard

iv. Under the section of how to view your soft copies, Click on the button “Click here” if you haven’t received your license on mail.

v. A message 'confirm successful registration' will show.

vi. Once registered, the license is greyed in the library to show it has been activated.

Visit Our Knowledge Base for more Information

Steps to download secured PDF file in iOS

Log in to Vivitsu and go to the “Dashboard” section (See Step 2 on how to access your Vivitsu’s Dashboard).
Click on the cloud icon to download all your files.

Download your files from the Vivistu’s Dashboard.

The protected document (PDC file) will open in the iOS Viewer as shown below.

Click on the .pdc document to open it. The protected document (PDC file) will open in the Viewer as shown below.

Visit Our Knowledge Base for more Information

Windows PDC Viewer User Manual